Any words in this booklet that are in bold type are defined. Please see the Definition of words which explains the meaning of each defined term.
This plan is a contract between you and us. This plan is administered by the Administrator on our behalf.
Should you have any queries regarding this plan, please do not hesitate to contact your RAC Approved Garage or the dedicated customer service department telephone: 0330 100 3267.
PLEASE READ THIS BOOKLET AND YOUR SCHEDULE CAREFULLY AND IN FULL AS THEY CONTAIN ALL THE DETAILS OF YOUR RAC MOT CHECK & REPAIR PLAN.
We base the plan on the information you have provided as detailed on your schedule.
This plan is additional to any legal rights you have relating to the quality and cost of any work carried out to your vehicle by us or on our behalf.
The plan starts with the health check inspection and ends on completion of any required repairs covered by the plan (as detailed below.) The MOT test must be carried out by your RAC Approved Garage on or within 1 month before the date stated in the schedule. Any required repairs must be carried out within 1 month after the MOT.
The plan does not cover the MOT test fee or any MOT re-test fees which must be paid by you.
Customers with additional requirements. This document and all our literature is available in large print, audio and Braille - we will be happy to supply you with a copy on written request or you can call the Administrator on 0330 100 3400 or text telephone 0330 100 3330 to request a copy.
This plan is based on the health check inspection carried out by the RAC Approved Garage on our behalf and is built around the requirements of your vehicle's next MOT test, as detailed in your schedule. The MOT test must be carried out within 12 months of the inspection taking place.
It is a condition of the benefits under this plan that your vehicle has undergone a health check inspection by an RAC Approved Garage on our behalf. Any remedial work identified by the health check inspection must be carried out at your own cost, by the RAC Approved Garage, on our behalf, prior to the plan being issued.
Your vehicle must at all times be serviced according to manufacturer’s specifications or in line with an RAC Service Plan.
You and your vehicle must also be eligible as set out in the 'Eligibility' section below. Other conditions and exclusions are set out in the 'Your Obligations' and 'Exclusions' sections below.
Under this plan, we will provide the following:
A health check inspection of the items listed in sub-sections 1-6 of the health check inspection section below, carried out by your RAC Approved Garage on our behalf. This will be completed at the time this plan is issued.
The RAC Approved Garage will highlight and undertake any remedial work required, on our behalf. Any work highlighted will need to be completed at your own expense, prior to the plan being issued- the RAC Approved Garage will take payment for the work on our behalf.
Provided any remedial work highlighted by the health check inspection has been carried out as required, if any of the items listed in sections 1 to 5 of the health check inspection section below fail causing your vehicle to fail its next MOT test (which must be carried out by your RAC Approved Garage on or within 1 month before the date stated in the schedule), we will repair those items. The repair will be done on our behalf by an RAC Approved Garage, within 1 month after the MOT
The fee for your MOT test and any required re-test fee are not covered by this plan and must be paid by you.
Our total aggregate liability for the value of all repairs under this plan shall not exceed £750 inclusive of any applicable VAT. Any repairs over the maximum value must be paid for by you.
No repair, including the fitting of any replacement unit, may be undertaken or commenced under the terms of this plan unless explicitly authorised by means of a repair authority number in respect of agreed liability. we will not be liable for any repair where we have not given authorisation. You must ensure that the RAC Approved Garage has the authorisation prior to starting the work.
We reserve the right to nominate an RAC Approved Garage and to examine the vehicle and subject it to independent assessment.
If it is established following the receipt of the repair request that the conditions of the plan have not been fully complied with then the validity of your plan may be affected.
When applying for or making a repair request, you and anyone acting on your behalf must take reasonable care to answer questions to the best of your knowledge and belief. Failure to do so may affect the validity of your plan or the maintenance and repair of your vehicle.
The terms and conditions of this plan cannot be altered or amended except by specific written agreement of us.
We will meet our responsibilities under the plan within a reasonable time unless it is impossible for us to do this because of circumstances outside our reasonable control. We accept responsibility for the quality of all health check inspections and repairs which are carried out by any third party on our behalf in order to meet our obligations to you under the plan.
This plan is subject to the laws of England and Wales.
You are eligible if, at the date of the health check inspection:
Please note that the following vehicles and vehicle uses are NOT eligible:
In order to receive any benefit under this plan, you must return to an RAC Approved Garage to:
You must have your vehicle serviced in accordance with the manufacturer’s requirements or in line with an RAC Service Plan, if it becomes due between the date of issue of this plan and the date your vehicle's next MOT test becomes legally due. we allow a maximum of 1,000 miles or 4 weeks’ leeway on either side of the stipulated service, whichever comes first. Please ensure that you are fully aware of the manufacturer’s recommended servicing intervals for your particular make, type and age of vehicle.
The health check inspection will comprise of a check on the operation of the items on your vehicle listed in sections 1 to 6 (below) to ascertain whether these items are failing to perform their normal function.
The RAC Approved Garage will highlight and undertake any remedial work required, on our behalf and at your expense- the RAC Approved Garage will take payment for the work on our behalf.
Any remedial work identified by the health check is not covered under this plan, but needs to be completed at your expense, prior to the plan being issued.
The following are NOT covered by this plan:
Should you wish to cancel this plan, you have the right to do so at any time by contacting the Administrator by telephone on 0330 100 3728 or by post to TWG Services Limited, The Aspen Building, Floor 2, Vantage Point Business Village, Mitcheldean, Gloucestershire, GL17 0AF. As this plan is provided to you free of charge, there will be no refund due.
You may transfer this plan to a new private owner of the vehicle (i.e. an owner that is not a business connected to the motor trade in any way) provided we agree based on our standard eligibility criteria at the time of the transfer. The new owner must notify the Administrator of the transfer within 14 days, stating their name and address, the vehicle’s current mileage and enclosing an administration fee of £25.00 made payable to us, along with a copy of the Service history (if any) for the vehicle since the start date of this plan.
This plan cannot be transferred to a different vehicle.
In the unlikely event of a dispute occurring that relates to a repair or an inspection, you should first address any complaint to the RAC Approved Garage that undertook the repair or inspection on our behalf.
For all other complaints including where you are unhappy that your repair request has been declined or where you wish to complain about the terms of this plan, you can refer the matter to:
Customer Relations Department,
TWG Services Limited,
The Aspen Building, Floor 2,
Vantage Point Business Village,
Mitcheldean, Gloucestershire, GL17 0AF
Telephone: 0300 100 3305
The details you supply will be used by the Administrator to administer your plan including handling repair requests and complaints, and by us and your RAC Approved Garage in respect of providing this plan. Please note that telephone calls may be recorded by the Administrator for training and monitoring purposes. Your data will at all times be held securely and handled with the utmost care in accordance with all requirements of English and EU Data Protection law.
In the course of administering your plan, your personal data may be transferred outside the EU. Any transfer of data will be managed in accordance with the requirements of English and EU Data Protection law.
Your details will not be kept for longer than necessary. You may obtain a copy of the data held about you by writing to the Administrator at Customer Relations Department of TWG Services Limited at The Aspen Building, Floor 2, Vantage Point Business Village, Mitcheldean, Gloucestershire, GL17 0AF.
The following notice is to ensure that you are updated about how RAC Motoring Services as data controller is processing your personal data.
The RAC Approved Garage will collect certain information about you to fulfil its services to you and to enable you to benefit from certain RAC products. This will include your name, contact details, information relevant to your vehicle and any other information you supply to us or the RAC Approved Garage. Any information you provide to the RAC Approved Garage while arranging services will be passed to RAC via a secure portal and on receipt of the data RAC will ensure this information is held securely. RAC may also need to share some of this data with those of its third party supplies who supply or fulfil its products, including the Administrator.
Your data will be processed for the purposes of delivering the plan to you, ensuring you are receiving services from RAC Approved Garages in compliance with our Code of Conduct and providing you with information and updates in respect of this plan and related products which are relevant to you.
Administrator means TWG Services Limited a company with registered number 01883565 whose registered office is at Integra House Floor 2, Vicarage Road, Egham, Surrey, TW20 9JZ.
Health check inspection means a check on the operation of the items on your vehicle listed in sections 1 to 6 of the health check inspection section above to ascertain whether these items are failing to perform their normal function.
Mechanical or electrical breakdown means a sudden and unforeseen mechanical or electrical breakdown of any of the items listed in this booklet as being checked during the health check inspection such that the item fails to perform its normal function.
Plan means the contract that is subject to the terms and conditions in this booklet and the schedule.
RAC Approved Garage means a garage in England, Wales, Scotland, Northern Ireland, Jersey, Guernsey or the Isle of Man that has been approved by RAC to work in line with its customer charter. Further details of your nearest RAC Approved Garage & the RAC Customer Charter can be found at: www.rac.co.uk/advice/garage-finder.
RAC Motoring services/ RAC means a company with registered number 01424399 whose registered office is at RAC House, Brockhurst Crescent, Walsall, WS5 4AW.
Repair(s) means the repair, replacement or rectification of any of the items listed in this booklet as being checked during the health check inspection.
Service/Servicing/Serviced means the servicing of the vehicle in accordance with the standard service schedules as detailed in the vehicle manufacturer's service book.
Schedule means the document containing important details about the plan, which must be read in conjunction with these terms and conditions.
Vehicle means the vehicle shown on the schedule.
We/Our/Us means The Warranty Group (Isle of Man) Limited whose registered office is at Third Floor, St George's Court, Upper Church Street, Douglas, IM1 1EE, Isle of Man.
You means the person named on the schedule